Refund and Cancellation Policy
At Plustube, we strive to ensure our users have a seamless experience. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations.
1. Subscription Cancellations
You may cancel your subscription to Plustube at any time.
After cancellation:
- Continued Access: You will still have access to premium content until the end of your current billing cycle.
- No Partial Refunds: We do not provide refunds for unused time within a billing period.
- How to Cancel: You can cancel through your account settings or by contacting support at bonjour@plustubeapp.com.
2. Refund Eligibility
Refunds may be granted only in the following cases:
✅ Eligible Cases:
- Accidental Billing: Duplicate or incorrect charges due to technical errors
- Unauthorized Transactions: If your account was used without permission (must be reported within 7 days)
❌ Non-Refundable Cases:
- Change of mind after purchase
- Dissatisfaction with content
- Lack of usage after subscription
3. Refund Process
If you are eligible for a refund:
📩 Step 1: Contact Support
Email: bonjour@plustubeapp.com
Include:
- Your registered email address
- Subscription details (plan, date of payment)
- Reason for refund request
🔍 Step 2: Verification
We will review your request and may ask for additional information.
⏱ Step 3: Processing Time
Approved refunds are processed within 7–10 business days and returned to the original payment method.
4. Free Trials
If Plustube offers a free trial:
- You must cancel before the trial ends to avoid charges
- No refunds will be issued once the subscription is activated after the trial
5. Changes to This Policy
Plustube may update this policy at any time.
Users will be notified of major changes. Continued use of the platform means acceptance of the updated policy.
6. Contact Us
If you have any questions or need assistance:
- 📧 Email: bonjour@plustubeapp.com
⚡ Final Note
We value your trust and aim to provide a transparent and fair refund experience for all Plustube users.